Shipping policy
Processing Times
- Orders are processed within 1–2 business days (excluding weekends and public holidays).
- You’ll receive a confirmation email or SMS with tracking details once your order has been dispatched.
Shipping Rates & Delivery Estimates
- Standard Shipping (UK): delivered within 4 working days – £4.99
- Express Shipping (UK): delivered within 1 working day – £8.99
Delivery times are estimates and may vary due to carrier delays.
Order Tracking
Once your order has shipped, you’ll receive a tracking number by email or SMS so you can follow your package’s journey.
Lost or Delayed Packages
We are not responsible for delays caused by the shipping carrier. If your order hasn’t arrived within the estimated timeframe, please contact us at help@junonu.com and we’ll help track it down.
Wrong Address Disclaimer
It is the customer’s responsibility to provide the correct shipping address. If you’ve entered the wrong address, please contact us immediately. Once an order has been dispatched, we cannot guarantee changes.